I iDisplay | FAQ
Select your iDisplay devices
iPhone / iPad
Android
Mac
Windows
iOS Questions
What are the compatibility requirements for iDisplay on iOS?
Any iPhone, iPad,or iPod with iOS 7 or later can be used with iDisplay.
How do WiFi and USB differ?
Both options are stable and fast, however a USB connection has generally lower latency. A good WiFi network can support many connected iOS or Android devices simultaneously. With a USB connection, your connected devices are limited to the amount of USB ports on your computer.
How do I connect through my IP Address?
Check the IP Address and Port information on your computer. Click on the iDisplay logo in the Menu Bar on your Mac, or the taskbar on your Windows PC, and then click on “IP Address and Port information”. Then enter this information in iDisplay on your iOS or Android device
Can I use the Apple Pencil on my iPad Pro with iDisplay?
You can use the Apple Pencil on iPad Pro, however pressure sensitivity is not supported yet.
How to change resolution to 1024×768 on iPad 3?
You may press 2x button at the top of the screen before connecting to your desktop.
If iDisplay connects automatically after application startup, please cancel connection, then press 2x button.
Resolution will change to 1024×768.
Retina resolution is available in the 1x mode.
iDisplay never connects. On my Mac I see the iPad under "Disconnect devices"
If you have USB cable plugged in to your computer please unplug it and connect again via WiFi. If this doesn't help please send Troubleshooting report from iDisplay software on your Mac computer and inform us at support@shape.ag.
Сan I use iDisplay for photo editing? How much colors can it handle?
Yes, you can. iDisplay supports 24-bit depth (True Color).
Can I transfer my purchased app between Android to iOS?
No – you need to buy the app again in the respective store.
Android Questions
What are the compatibility requirements for iDisplay on Android?
Any Android tablet or phone with Android 4.0 or higher can be used with iDisplay.
How can I connect my Android device to my computer?
For both, Mac and Windows computers, Android devices can currently be connected through WiFi.
Can I connect my Android device through USB?
We temporarily disabled this option to resolve reliability issues, but will add it in the upcoming update.
Can I transfer my purchased app between Android to iOS?
No – you need to buy the app again in the respective store.
Mac Questions
What are the compatibility requirements for the iDisplay desktop Mac app?
Your Mac must be on version 10.9 or newer, and be connected to a WiFi network and/or be connected to your iOS device through WiFi or USB, and your Android device through WiFi.
iDisplay runs very slowly or does not connect at all

If iDisplay rendering delays occur, please try decreasing frame rate. Please click on iDisplay icon in the status bar, select in the menu iDisplay-> Preferences, then please select appropriate device (iPhone | iPad | iPod Touch | Android), uncheck "Auto configuration for optimal speed/quality" and then decrease "Frames per second" value.

For older devices including iPhone 3G/3GS WiFi performance can be severely impaired when Bluetooth is active, because the Wi-Fi and Bluetooth radios use the same antenna. Please disable Bluetooth during iDisplay use to avoid connection-related issues.

iDisplay is unable to connect to my Mac automatically

Please make sure to always use the latest versions of both mobile and desktop applications. Outdated versions might cause connectivity difficulties.

Press the iDisplay icon in the menu bar and select "IP address and port information" and try to connect your device with the IP address.

If this doesn’t help, try to restarting your Mac.

How can I move windows to iDisplay?

At the first start please check and correct the layout of virtual display in relation to your main screen.

Open System Preferences / Displays / Arrangement.

After that you can move windows to your iPhone, iPad or Android device by dragging them to the corresponding screen area. For example, if you have your virtual display located by the bottom right corner of the main screen, drag any window to the bottom right corner of your main screen and you'll see it on the mobile device.

I see only a part of screen / do not see wallpapers / main display is limited to a lower resolution
Restart your Mac. When using iDisplay please make sure that "Mirror displays" is unchecked in "System Preferences" -> "Displays" -> "Arrangement". Otherwise your Mac display will mirror secondary display on your iPhone / iPad / iPod / Android and it will not be possible to control your Mac properly.
Mac: I see only one window on my mobile device and no mouse arrow at all

You have enabled Single Window mode on iDisplay Desktop. When Single Windows mode is enabled you can work only with one window on your device that is stretched to the whole iDisplay screen. You can not use right-click or drag-n-drop gestures and there is no mouse arrow. It may be suitable for web-surfing, image browsing, reading or monitoring something. You can tap with two fingers on the screen and choose applications or windows from the list in the upper left corner (on iPad) or select button with two windows (on iPhone).

If you want turn it off please press iDisplay icon in menu bar and select "Additional Window" under "Mode".

iDisplay never connects. On my Mac I see the iPad under "Disconnect devices"
Please send Troubleshooting report from iDisplay software on your Mac computer and inform us at support@shape.ag.
What do the different modes of iDisplay mean?

When connecting mobile devices to your Mac, you have the following options for configuring the displays:

Additional Display: In this mode you will be able to turn your mobile device into additional display for your Mac.
Single Window: In this mode iDisplay will open only one application of your choice. Just select the application from list of your favorite apps.
Shared Main Display: If you connect three or more devices to your Mac, you can use this mode to demonstrate your main display on all mobile devices.
Shared Additional Display: If you connect three or more devices to your Mac, you can use this mode to demonstrate your additional display on all mobile devices.

Can I connect multiple devices to my computer simultaneously?

If you use iDisplay with a Mac computer, you can connect multiple devices at the same time. All these devices can be used in a mirroring mode.

On "Devices" tab you can see information about your devices and check whether they are connected currently.

iDisplay connects via cable but never connects via WiFi

If you have USB cable plugged in to your computer please unplug it and connect again via WiFi.

I'm using iOS 11 developer preview and High Sierra public beta and iDisplay does not seem to work

This is a known issue on High Sierra. We will release a beta version compatible with High Sierra soon.

Windows Questions
What are the compatibility requirements for iDisplay Desktop on Windows?

iDisplay Desktop requires Windows 8.1 and up.

If you are using prior versions of Windows, such as Windows XP, Windows Vista Windows 7, you may download the old version of iDisplay Desktop. Please note that this is very old software that is no longer updating.

How can I switch between Additional Monitor and Mirrored Monitor modes?
You can switch between Additional/Mirrored Monitor modes in Windows tray where the icon of iDisplay sits. Please note that you can switch the mode only when iDisplay in NOT connected. Turn off iDisplay on mobile, switch the mode and connect again.
Windows 7 changes Aero Theme to the Basic Theme every time when I connect with iDisplay to my PC.
This happens because of peculiarities of your video card. iDisplay will still work on your computer, however, Aero theme will be disabled while using iDisplay.
iDisplay can’t connect to my Windows computer

Both the mobile device with iDisplay app and the computer with iDisplay Desktop should be in one WiFi network.

In WiFi settings there is an option to make your computer discoverable by other computers in the local network. Turn on the 'Make this PC discoverable' toggle switch (The option is disabled by default).

Can I connect multiple devces to my Windows Computer?

Yes. Starting from iDisplay Desktop version 3.0.12 iDisplay supports up to 3 simultaneous devices in both Mirrored and Additional monitor modes (depending on your hardware capabilities).

Does iDisplay work via USB?

The current version of iDisplay Desktop for Windows doesn't support USB. We temporarily disabled USB connectivity to resolve reliability issues, but will add it in one of the upcoming updates.

Please note that while running iDisplay both the mobile device and the computer should be in one WiFi network.

iDisplay crashes / I get BSOD / black screen is displayed. What should I do?

Please try to launch iDisplay Desktop application in safe mode.

To run iDisplay in safe mode please click on Windows Start button, then type "iDisplay Safe mode" in the search line and press "Enter".